We know privacy policies are usually the last thing anyone wants to read. At Windice, we have written ours in straightforward English so you genuinely understand what data we collect, why we need it, and exactly how it is kept safe. This policy applies to all Pakistani players using windice.biz.
Windice does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Full stop.
Every page, every transaction, every login on Windice is protected by industry-standard 256-bit SSL encryption. Your data travels securely.
Request a copy of your data, ask us to correct inaccuracies, or request deletion – all by contacting Windice support. We respond within 30 days.
Windice only collects data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. Nothing extra.
This Privacy Policy explains how Windice (windice.biz) collects, uses, stores, and protects the personal data of its players and website visitors. By using the Windice platform, you acknowledge that you have read and understood this policy. If you have questions, contact us at support@windice.biz.
Privacy is not just a legal requirement at Windice – it is something we take seriously because we understand that our players are trusting us with sensitive information. When you register a Windice account, deposit money, place bets, or simply browse the platform, certain data is generated and collected. This policy tells you exactly what that data is, how we use it, and what you can do about it.
This policy applies to all users of the Windice platform at windice.biz, including Pakistani players who access the site via mobile, tablet, or desktop. It covers data collected through the website itself, through communications with our support team, and through our payment processing systems.
We update this policy when our practices change or when regulatory requirements evolve. The current version is always available on this page. The effective date is shown at the top of the document. If material changes are made, we will notify registered players by email.
Windice is an online casino and sports betting platform operated under a valid gaming licence. The platform at windice.biz serves Pakistani players offering sports betting on cricket, football, kabaddi and other sports, alongside a full online casino featuring slots, live dealer games, and crash titles.
For the purposes of data protection law, Windice is the data controller in respect of personal data collected from players and visitors to windice.biz. If you have questions about how we process your data, contact us at support@windice.biz. We will respond within 30 days of receiving a data-related request.
Windice collects only the data that is necessary to provide you with a functioning, secure, and legally compliant service. The categories of data we collect are described below.
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number | Account creation, age verification, KYC compliance |
| Contact Data | Email address, mobile phone number | Account access, notifications, support communications |
| Financial Data | Easypaisa / JazzCash wallet number, bank account details | Processing deposits and withdrawals in PKR |
| Transaction Data | Deposit history, bet records, withdrawal requests, bonus usage | Account management, dispute resolution, AML compliance |
| Technical Data | IP address, browser type, device model, operating system | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Pages visited, games played, time on site, click patterns | Improving user experience, personalisation |
| Communications Data | Support chat transcripts, email correspondence | Quality assurance, dispute resolution, record keeping |
Most of the data Windice holds about you is data you have actively provided – when you register your account, complete identity verification, make a deposit, contact support, or respond to a promotion. This is the most important category of data and the one most directly related to the service we provide you.
When you access windice.biz, certain technical data is collected automatically through standard web technologies. This includes your IP address, the browser and device you are using, and basic behavioural data like which pages you visit. This automated collection is standard practice across all major websites and is used primarily for security monitoring and platform performance.
Windice collects and uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without your explicit consent.
Windice processes your personal data under the following legal bases:
Windice does not sell, rent, or share your personal data with any third party for their own commercial or marketing purposes. Period. The only circumstances in which your data is shared are as follows:
Windice works with a small number of trusted third-party service providers who process data on our behalf and strictly under our instructions. These include:
All service providers are contractually bound to protect your data and to use it only for the specific purpose for which it was shared.
Windice may be required by law, court order, or regulatory authority to disclose certain player data. We will comply with lawful requests but will only disclose the minimum data necessary to satisfy the legal requirement. Where permitted, we will notify you if a disclosure request has been received.
Windice will never voluntarily share your personal data with law enforcement agencies without a legal requirement to do so. We protect our players' data from unwarranted access to the fullest extent the law allows.
Windice uses cookies and similar technologies on windice.biz. Cookies are small data files placed on your device that help the platform function correctly and allow us to understand how the site is being used.
When you first visit windice.biz, a cookie consent notice is displayed. You can accept all cookies, accept only essential cookies, or manage your preferences in detail. You can also manage cookie settings through your browser at any time, though disabling essential cookies will prevent you from using the platform.
Windice does not use third-party advertising networks or social media pixel tracking. The analytical and marketing cookies we use are operated exclusively to improve and measure the Windice platform itself.
Windice takes the security of your personal and financial data seriously and has implemented a range of technical and organisational measures to protect it.
Despite these measures, no internet-based system is 100% immune to security risks. If you become aware of any security issue with your Windice account, notify us immediately at support@windice.biz so we can investigate and respond promptly.
Windice retains your personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law.
After the applicable retention period has expired, data is securely deleted or anonymised so it can no longer be linked to an individual.
As a Windice player, you have specific rights over your personal data. These rights are detailed below. To exercise any of them, contact Windice support at support@windice.biz. We will respond within 30 days of receiving your request.
Request a full copy of all personal data Windice holds about you. We will provide this in a readable format within 30 days.
Request correction of any inaccurate or outdated personal data in your Windice account. We will update records promptly.
Request deletion of your personal data where it is no longer necessary. Note: some data must be retained for legal compliance.
Request that Windice restricts processing of your data in certain circumstances, such as while a data accuracy dispute is being resolved.
Receive your data in a structured, machine-readable format to transfer to another service where technically feasible.
Object to processing based on legitimate interests, including profiling for responsible gaming purposes, subject to applicable exceptions.
Exercising your data rights is free of charge. Windice will never charge you a fee for a data access request or any other rights exercise. If a request is unfounded or excessive, we may decline it and will explain our reasoning in writing.
Windice sends promotional communications – including emails and SMS about bonuses, new games, and special events – only to players who have given explicit consent to receive them. Consent is obtained during registration or through your account notification settings.
You can withdraw your marketing consent at any time through any of the following methods:
Opt-out requests are processed within 5 business days. You will continue to receive transactional communications – such as deposit confirmations, withdrawal updates, and important account notices – regardless of your marketing preferences, as these are not promotional in nature.
Windice does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adult players only. All Windice accounts undergo age verification checks, and accounts belonging to minors are immediately closed when identified, with appropriate measures taken.
If you believe that a minor has registered on Windice or that a child is accessing an account in your household, please contact us immediately at support@windice.biz. We will investigate and take action urgently. Windice also recommends using parental control software to prevent minors from accessing gambling websites on shared devices.
If Windice discovers that an account is being used by someone under 18, all data associated with that account will be securely deleted as soon as our legal obligations permit. No deposit will be retained and the individual will be permanently blocked from re-registering.
Windice reviews this Privacy Policy regularly and updates it when our practices change, when new services are introduced, or when applicable law requires amendments. The effective date at the top of this page always reflects the most recent version.
When material changes are made, Windice will notify registered players via email and display a banner on the platform. We will always give players a reasonable opportunity to review significant changes before they take effect. Continuing to use the Windice platform after changes are implemented constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a complaint about how Windice has handled your personal data, contact us through the following channels:
Windice handles all privacy complaints with confidentiality and respect. If you are not satisfied with our response to a complaint, you may have the right to escalate to the relevant data protection authority under applicable law.
When contacting us about a data matter, include your registered email address, the nature of your request, and any relevant reference numbers. This helps us locate your records quickly and respond accurately and promptly.
These are the concrete measures that back up every promise in this policy.
All player data at Windice is stored on encrypted servers. Passwords are hashed and salted so they cannot be read even by internal staff. Financial details are tokenised – full card or wallet numbers are never stored on Windice servers.
Windice staff access to player data is role-based. A customer support agent can see your support history and account status but cannot access your full financial transaction records. Access to sensitive data requires elevated authorisation and is fully logged.
Automated systems monitor login patterns, device fingerprints, and transaction behaviour continuously. If your account shows signs of unauthorised access, Windice will flag it and contact you before any funds can be moved.